Here are some tips:

1. Ensure that you are using a document type that we support. (DOC, DOCX, TXT, or PDF).  If not, open up your resume and save it as one of these file types. Then try loading it again.  
2. Refresh the page in your browser and try it again.  
3. Open up your resume and copy and paste it into the resume text box, then press "save and upload".  

If this doesn't work, please chat with our support team using the chat box below.